Legal Terms

Terms of Service

These terms govern your use of our AI voice agent services. Please read them carefully to understand your rights and responsibilities.

Last Updated: January 15, 2024

Acceptance of Terms

By accessing and using QuantumVrise's website, services, or AI voice agent solutions (collectively, the "Services"), you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service. Your continued use of our Services constitutes your acceptance of these terms and any modifications we may make to them.

Description of Services

AI Voice Agent Solutions

QuantumVrise provides advanced AI voice agent technology designed to:

  • Handle customer inquiries and support requests
  • Automate appointment scheduling and booking
  • Provide 24/7 customer service capabilities
  • Integrate with existing business systems
  • Deliver personalized customer experiences

Service Availability

We strive to maintain 99.9% service uptime, though we cannot guarantee uninterrupted service due to maintenance, updates, or technical issues beyond our control. We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time.

User Obligations and Acceptable Use

You Must

  • Provide accurate and complete information
  • Use Services in compliance with all applicable laws
  • Maintain the security of your account credentials
  • Notify us of any unauthorized access
  • Respect intellectual property rights

You Must Not

  • Use Services for illegal or harmful activities
  • Attempt to reverse engineer our technology
  • Distribute malware or harmful code
  • Violate any third-party rights
  • Exceed reasonable usage limits

Payment Terms

Billing Cycles

Services are billed monthly or annually based on your selected plan

Payment Due

Payment is due in advance and must be received before service activation

Late Payments

Services may be suspended for accounts with overdue payments

Refunds

Refunds are available within 14 days of initial purchase, subject to our refund policy

Intellectual Property Rights

Our Rights

All content, features, and functionality of our Services, including but not limited to:

  • AI algorithms and voice technology
  • Software, text, displays, images, video, and audio
  • The design, selection, and arrangement thereof
  • Trademarks, service marks, and logos

Are owned by QuantumVrise and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Data Rights

You retain ownership of all data you input into our Services. However, you grant us a limited license to use, process, and store your data solely for the purpose of providing our Services to you.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

Review Our Privacy Policy

Please read our comprehensive Privacy Policy to understand how we handle your data.

Limitation of Liability

Service Limitations

Our Services are provided "as is" without warranties of any kind, either express or implied

Liability Cap

Our total liability shall not exceed the amount paid by you for our Services in the 12 months preceding the claim

Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages

Service Level Agreement

Uptime

99.9%

Service availability target

Support

24/7

Technical support availability

Response

<1s

AI voice agent response time

Termination

Termination by You

You may terminate your account at any time by:

  • Contacting our support team
  • Canceling through your account dashboard
  • Providing 30 days written notice

Termination by Us

We may terminate your access for:

  • Violation of these Terms
  • Non-payment of fees
  • Misuse of our Services

Governing Law and Disputes

Jurisdiction

These Terms are governed by the laws of England and Wales

Dispute Resolution

Any disputes shall be subject to the exclusive jurisdiction of the English courts

Mediation

We encourage resolving disputes through mediation before pursuing legal action

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

Notify existing users via email
Update the "Last Updated" date
Post notice on our website
Provide 30 days notice for major changes

Contact Information

Questions About These Terms?

If you have any questions about these Terms of Service or need clarification on any provisions, please contact us using the information below:

We aim to respond to all inquiries within 48 hours during business days.

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